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    OUR PROMISE

    At Kozoom Store, we place your satisfaction before anything else. We treat you the way we like to be treated. Our commitment is your satisfaction and here's what we offer to make it a reality:

    FREE SHIPPING ABOVE 150€* TO ALL EUROPEAN UNION COUNTRIES

    We ship accessories for free to all European Union countries when your order total is over 150€.

    The eligible countries are the following: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

    Clubs get free shipping to the above countries when the order is above 300€. The free shipping offer does not apply for Wholesale accounts.

    *Exceptions apply for large items such as pool tables or foosball tables.

    30 DAYS - SATISFIED OR EXCHANGED

    We'll take a cue back, even if it is chalked. So chalk that cue and try it!

    Nothing compares with trying a product to see if it meets your expectations. We understand that and that's why we will let you try a product Risk-Free. In the event where you would not be satisfied with your purchase, you have 30 days from the invoice date to return the product to us for exchange.

    Customers are responsible for the shipping charges to send the product back to us unless we shipped an incorrect item. This guarantee does not apply to books, DVD's or downloadable Divx files. Returned products must be returned to Kozoom Store in perfect resale condition. A damaged or customized product will not be exchanged.

    COLLECT K REWARD POINTS AND GET DISCOUNTS

    10 K Points = 1 € Discount

    With Kozoom, you earn points when you:

    • Make purchases:   With every purchase you earn points that you can redeem with your next order.
    • Write reviews:   Every approved product review brings you 10 K points.
    • Sign up for a newsletter:   On newsletter sign up, you earn 10 K points.
    • Refer a friend:   When a friend that you referred to the Kozoom Store places his first order, you earn 100 K points.

    K points are redeemable in your shopping cart: the more you have, the more discounts you get.

    PRICE MATCH GUARANTEE

    We strive to have the most competitive prices on the Internet and bring you the best value and service. In the event where you find the same product at a lower price (including shipping charges) on another European website, we will match their price. This guarantee does not apply to products that are closeouts, clearance, or auction items where the supply is usually very limited.

    THE BEST PRODUCT INFORMATION YOU CAN FIND

    Our goal is to save you time and make your shopping experience easier and faster, because we understand that you need all the information at hand to decide whether you want to buy a product or another. To make your research easier, we provide:

    • Large pictures, and many of them
    • Complete product information
    • An easy way to compare products
    • Easy access to accessories and related products

    Contact us if you are not finding the information you are looking for. We will be happy to help you. Have fun shopping !

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